
In this important article we interview Dr Jonathan King, CEO and Head of Growth, LYSN.
Tell me about your businesses?
Lysn is an Australian digital mental health company that allows people to have video consultations with
psychologists online since 2016. It is fast becoming a fundamental resource for Australians wanting to seek counselling services with a psychologist via online. Lysn aims to improve access to mental health services for all Australians (particularly for rural and regional areas) by providing connection to their best-fit psychologist, along with digital mental health tools which focus on improving outcome driven care online.
What are the most pressing opportunities and challenges when it comes to digitising health in this country?
While digital health is growing, there are still major roadblocks that hinder its true potential and therefore impact healthcare for all Australians.
Some of the below challenges can explain our issues that we currently face, but also detail where we can grow significantly to improve patient care.
Interoperability - Healthcare interoperability is growing but still limited. Ensuring current systems and software work cohesively is likely always going to be a challenge. That is, until there are centralised systems and clinician training and engagement are optimised (as utilisation is low).
Consumer / Clinician engagement and empowerment – Consumer and clinician engagement is essential in the digital healthcare system – this engagement will allow for improved care, collaboration and increased trust in patient-doctor relationships.
Data driven - Measured outcomes - The advantage and difficulty of digitisation in healthcare is providing real time data and reporting. This helps create evidence-based treatment via digital care services. We have the ability to better evaluate the care given via digital platforms and services which will actually surpass outcome transparency seen in face-to-face healthcare services.
Billing and Payment frameworks - Digitisation of health services are innovating change, however billing frameworks in healthcare are not advancing or adjusting fast enough to how digital services work. Companies and providers are restricted by billing frameworks and renumeration models that are built over decades of face-to-face healthcare services. In my opinion, this needs to change to give financial equality and better access to healthcare services for all Australians.
How are regulations paving the way for more digitisation of health? What needs to change to make this easier?
We are seeing regulators collaborating more with practitioners, for example the ‘Digital Mental Health Services Project’ by The Australian Commission on Safety and Quality in Healthcare which saw the engagement of professionals to help improve clinical safety in digital mental health products.
There are still challenges though – one of the major ones being that multiple entities have oversight of the healthcare industry. This can make regulation more time-consuming and convoluted than it needs to be. Given the rapid growth that we are seeing in the digital health industry, I urge private and public healthcare sectors to work together more collaboratively for improved digitisation of the healthcare industry and ultimately for the Australian public.
The healthcare industry’s adoption of digitisation through the COVID pandemic was phenomenal and is something that
Lysn
is very proud to have contributed to. There is still a long way to go before we get to see the full benefits of the digitalisation of healthcare. The future is bright.
How can digitisation help things like weight and mental health?
Digitisation is important for healthcare as it will create health equality for all Australians. Digital tools will help patients and clinicians have better insight into their health journey and clinical outcomes. This will allow clinicians to work with patients more closely to improve and tweak their clinical engagement in order to find the best solution of treatment and support (regardless of the condition).
With mental health, digital health and Telehealth has transformed the sector by providing gold standard care across Australia. It has also lessened the health inequality for Australians, particularly in regional and rural areas (who for many years, have suffered). While we have initially solved many access problems with mental health and nutrition Telehealth services, it is important that this is just the start. Many regional and rural Australians lack access to allied health services in comparison to their metro-based counterparts. (See graph - health.cog.au) Innovation to improve the tools and data driven approaches in tech can help to make way for more agile delivery of care. This will then be more robust and improve clinical outcomes in faster iterations than previously have been seen in healthcare and research.
Reference - https://www.health.gov.au/health-topics/allied-health/in-australia
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